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frequently asked questions
FAQ’s
Reception is open from:
Monday to Thursday: 6:00 AM to 12:00 midnight
Friday: 6:00 AM to 11:00 PM
Saturday: 7:00 AM to 11:00 PM
Sunday: 7:00 AM to 12:00 midnight
All guests must present valid, government-issued photo identification at check-in.
If you're arriving outside reception hours, after-hours and late-night check-in can be arranged in advance — just let us know prior to arrival and we'll provide secure lockbox access instructions.
Check-out is at 10:00 AM. Late check-out may be available for an additional fee, subject to availability.
Cancellations are free up to 24 hours prior to arrival. Late cancellations and no-shows will incur a one-night accommodation fee. Bookings can also be modified up to 24 hours prior to arrival, subject to availability and any applicable rate changes.
A pre-authorisation of $100 is required at check-in. This is a temporary hold to cover incidental charges, damages, or policy breaches, and is not an additional charge. The hold is released automatically after check-out; processing times vary between banks and may take up to 5–10 business days to reflect in your account.
Parking cannot be guaranteed unless arranged in advance, and the maximum vehicle height is 2.10 m — oversized vehicles cannot be accommodated on-site. Street parking is available nearby for oversized vehicles, subject to availability and local restrictions.
We accept major credit and debit cards & cash
The hotel is not pet-friendly. However, registered service animals are welcome — a valid permit or supporting documentation must be provided at check-in.
Complimentary Wi-Fi is available throughout the property.
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